Crashes in voicemeeter8.exe

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Silenus
Posts: 3
Joined: Wed Jul 17, 2019 1:56 am

Crashes in voicemeeter8.exe

Postby Silenus » Fri Jul 26, 2019 4:09 pm

I haven't found any other reports of this issue so thought I would ask here for advice or if anyone has seen this before.

I started having some issues about a month ago with Voicemeter potato (activated) and a virtual cable channel, up until then all was good (with the occasional restart of the audio engine). I have had about 5 crashes in the last month so it isn't a regular thing, the problem is the only fix is to reboot the machine. As I use this for streaming this isn't really an option.

I now have an issue where I get a loss of sound from one of the channels (normally the one I have a virtual cable running through), if I restart the VM engine all sound stops and VM crashes. I can't kill voicemeeter8.exe in the task manager either (a message like it is in use or I don't have permissions, I will note the message next time this happens). The only way to get it working again is a PC reboot (not really possible when streaming as it stops the stream)

I have updated windows, audio drivers, reinstalled VM and virtual cable but still no luck.

This only seems to happen a few hours into streaming so far and isn't repeatable from what I currently know. It doesn't always happen so it is kind of hard to reproduce.

I have now removed the virtual cable drivers to try and see if that is causing the issue but if not I might have to uninstall VM completely, which I don't want to do as it is a fantastic program.

I wondered if there are any debugging/logging version that might be available to try and help track down the issue. I think it is most likely a driver crash (probably not a VM issue itself) but without being able to get more information the only option is to stop using it and see if the problem goes away.

I'd not be that bothered if I could restart it without having to reboot the PC as a minor interruption is something I can live with for the benefits of using the program.

Vincent Burel
Site Admin
Posts: 1011
Joined: Sun Jan 17, 2010 12:01 pm

Re: Crashes in voicemeeter8.exe

Postby Vincent Burel » Thu Aug 01, 2019 9:57 am

you may post a screenshot of voicemeeter and it's system settings dialog box to let me see your configuration first...
and precise what do you mean by "crash" :

We called a "crash" when Windows is displaying the message "application is not responding" or if the application is frozen and you can click on nothing.

Silenus
Posts: 3
Joined: Wed Jul 17, 2019 1:56 am

Re: Crashes in voicemeeter8.exe

Postby Silenus » Wed Aug 21, 2019 9:05 pm

Apologies for the late reply, I watched the thread for a while and then thought it wasn't going to be responded to and when the email came for the response it was in my spam folder, sorry.

After a few days I uninstalled the Virtual Cable and this seems to have fixed the issue (no crashes since).

The crash started with a part failure (it didn't take down VM) and generally was something stopping working (now I believe it was always the the virtual cable). So suddenly one input channel would stop working, The first time I thought this was my mic on a normal channel but I may have been mistaken, after the first time it happened it was always on the Virtual cable. I didn't really take much notice the first time it happened I just restarted the engine and then it crashed (device hung and killed by windows leaving the exe behind)

The device (in this case a web browser output for my Text To Speech read back of twitch chat, so a chrome webpage that played out the audio) would suddenly stop producing sound. Everything else seemed to still be working ok until I restarted the audio engine.

If I did a restart audio engine then VM window would hang for a while and eventually windows would kill it, but not the voicemeeter8.exe in task manager.

Once I did manage to restart voicemeeter but I then had 2 voicemeeter8.exe in the task manager, normally though I could only start VM when this task had gone which meant a restart of the PC (not a good option in the middle of a stream as a lot of time it pauses the users stream but doesn't un-pause it when back meaning I lost viewers as they though I wasn't coming back)

If I tried to kill the voicemeeter8.exe task I was met with an error something along the lines as it was locked (as if a driver had crashed and not released it), I tried various methods to kill it but none worked (programs, command line but none could get rid of it).

Now it seems to be stable again after removing the Virtual cable, although I've lost the functionality of the extra input so now I have to juggle discord and Text To Speach when both are active;

I can still send the screenshot if you like but now I don't have the issues I doubt it would be of any use.

Vincent Burel
Site Admin
Posts: 1011
Joined: Sun Jan 17, 2010 12:01 pm

Re: Crashes in voicemeeter8.exe

Postby Vincent Burel » Mon Sep 02, 2019 9:07 am

ok, which Virtual Cable are you talking about ?

Silenus
Posts: 3
Joined: Wed Jul 17, 2019 1:56 am

Re: Crashes in voicemeeter8.exe

Postby Silenus » Wed Sep 04, 2019 9:20 pm

It was the Virtual cable from https://www.vb-audio.com/Cable/index.htm.


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