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challenge code will change when re-install windows system everytime

Posted: Mon Mar 16, 2020 7:25 pm
by Alou
hello there, I almost need to re-install my windows opration system every month due to some reason. But it seems every time when I re-install my system, the challenge code will change to new one and the old response code won't work anymore. I've re-gen the response code once, and no more chance to re-gen it. Does that mean I need to re-buy a new copy of voicemeeter potato when I re-install my system? The hardwares were never changed.

Re: challenge code will change when re-install windows system everytime

Posted: Tue Mar 17, 2020 8:50 am
by Vincent Burel
Normally the challenge code should not change on Windows re-installation.
you may however contact us on webshop to let us help you on this problem.

In order to solve your problem we recommend:
1- to install last voicemeeter Potato version 3.0.1.3
2- before re-installing windows : store the file Voicemeeter_ActivationLog.dat (which is "My Documents \ Voicemeeter" folder).
3- After re-installing Windows: recreate the folder My Documents \ Voicemeeter and copy the previously stored Voicemeeter_ActivationLog.dat in...
4- install Voicemeeter Potato again.

if you still have problem with challenge code change, send to us the Voicemeeter_ActivationLog.dat file by e-mail
https://www.vb-audio.com/Services/contact.htm

Re: challenge code will change when re-install windows system everytime

Posted: Tue Mar 17, 2020 8:18 pm
by Alou
Vincent Burel wrote:Normally the challenge code should not change on Windows re-installation.
you may however contact us on webshop to let us help you on this problem.

In order to solve your problem we recommend:
1- to install last voicemeeter Potato version 3.0.1.3
2- before re-installing windows : store the file Voicemeeter_ActivationLog.dat (which is "My Documents \ Voicemeeter" folder).
3- After re-installing Windows: recreate the folder My Documents \ Voicemeeter and copy the previously stored Voicemeeter_ActivationLog.dat in...
4- install Voicemeeter Potato again.

if you still have problem with challenge code change, send to us the Voicemeeter_ActivationLog.dat file by e-mail
https://www.vb-audio.com/Services/contact.htm


Thanks for the proper answer, I've contact with the supporting team in webshop. Thank you.